What is an Automatic Meter Reading (AMR) Radio Frequency (RF)-based device?

AMR RF-based reading devices are one-way transmission units that interface with your water meter. We use AMR devices to capture quarterly meter readings for billing. Please Note: Currently, Board of Water Supply (BWS) Meter Readers are installing AMR devices at various residential and commercial properties in the City. Installing AMR devices typically does not require entry into your residence or commercial property, as they are normally installed outside the facility. All BWS Meter Readers have agency-issued identification (ID) and uniform and are required to show ID when requested. If access to your facility is required, then we will contact you to schedule an appointment.

If you would like to verify whether a BWS Meter Reader has visited your address, please contact us at (914) 668-7820.

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1. I paid my bill in full. Why did I receive a bill with a previous balance?
2. When do I get a water bill?
3. Why did I get an estimated water bill?
4. What is an Automatic Meter Reading (AMR) Radio Frequency (RF)-based device?
5. How can I pay my water bill?
6. How do I request a final water bill?
7. How long will it take for my payment to be posted?
8. Who can I speak to about my water bill?