Due to the crash of a decades old billing system, bills dated on and between 5/1/20 through 6/1/21 do not display previous balances. This means if you missed payments for multiple quarters, then any additional balance was not displayed as carrying forward. Effective 7/1/21, all bills contain previous and current balances. If you are unsure of your balance, please contact us at (914) 668-7820. We apologize for any inconvenience.